All conversations with the Ombuds Office staff are confidential, unless authorized by the complainant or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes. Permission to use these testimonials was given with the condition that the person would remain anonymous.
"I just wanted to say thanks for being able to meet with me yesterday. I really appreciate your time and the information you provided to me was very useful. During a difficult time like this in my life, I am really grateful to have people take the time to listen to me. I am content that services like yours are available to students like me in time of need. Thanks again."
"This is a note to thank you for your expertise and perseverance in dealing with the office we discussed. I could not have solved my problem without you! Unfortunately, that extra mile you went was filled with traffic lights, but your professionalism made it look easy."
"We just thought we’d drop this note off to express some of the gratitude our class owes you. All of the thought, effort, and counsel you gave helped a lot of students to sleep at night; and for that, we are eternally grateful. The issue of our professor seems to be working itself out, partly in thanks to you!"
"In an institution as large as UCF, it’s so easy sometimes to fall through the cracks. It is comforting and reassuring that a student with a crisis could have their situation reviewed and be given options on how to solve it."
"Muchas gracias por su ayuda incondicional. Fué mi agrado haber hablado con usted y contarle mi problema. Todo se ha resuelto poco a poco. Su ayuda me dió fuerzas cuando ya no tenía y me puso en mis pies para continuar."
"Bueno la razón de esta carta es para contarle que mi petición para darme de baja de esas dos clases fué aceptada y también para darle las gracias por ayudarme. Usted fué muy servicial y amable conmigo. Sepa que como usted hay pocas gentes en este mundo y usted es una de ellas que hace ese mundo un mejor lugar para vivir. Usted me a dado una gran lección…se nota que le encanta su trabajo y más que todo ayudar a la gente."
"Thanks for taking the time to listen to my concerns and linking me to the support available within the University."
"I want to take this opportunity to thank you, belatedly, for all your help. Your impartial ear & empathetic shoulder were a welcome relief. I really appreciate your taking time to listen & offer several possible avenues and solutions. The fact that you stayed so late with me confirmed my suspicions that you are truly a selfless and caring individual."
"What can I say? You have simply been the most help for me in this tough situation. I know that you are a busy woman and, when you were working with me, it seemed as if I was the only student you were helping. You really made me feel special and positive throughout the ordeal. Thank you for taking me on our “exercise” around the building to see all the people I needed to. I would not have known who to talk to or who to see if it weren’t for you."
"I'm so glad that my problem has been resolved!! I know that is the result of your help. Thank you so much!"
“I just want to personally thank you for assisting my daughter. Not only your professionalism, but your level of compassion and understanding is very much appreciated. Many times, young people are left with negative opinions, but I want to assure you that my daughter has come out of this with a very positive and good attitude because of your help. Your kindness can only strengthen her and help her with her resolve to graduate from UCF and get on with her life. Even if this had gone the other way, I would have still written this letter. You are an asset to UCF.”
“I want to take this opportunity to thank you so very much for your constant interest, cooperation, assistance and resolution to our problems. I appreciate your very prompt follow-up with each matter that I presented to you and for that I thank you very, very much. I feel comfortable knowing that my daughter can contact you and have help resolving some problems, since college life is new and very exciting to her.”
“Thank you so much for your time and effort in answering these questions and guiding us through this process. We are grateful for your ability to empathize and resolve problems. You have not only quieted our minds regarding these issues, but have been a great witness of kindness and a qualified professional.”
"Thank you for helping the student I sent you with her situation. She was a very happy camper. I’ve been searching for someone like you who cares if students graduate. I’m glad to have found you."
"Your kindness and effort saved the day, and the result is that thirteen students had an exceptional learning experience."
"It is so reassuring to have someone like you here. I just needed to talk to someone freely, knowing that it would not be repeated. By the time I left your office I had a clear picture of what my options were and what I needed to do. Thank you, again, for listening and for caring."
“Thank you for listening to the conflicts I encountered recently and thank you for expressing genuine concern in the issues I brought up to you. You directed me to the people I needed to talk to promptly and I was able to resolve everything.”
The Ombuds Office is independent in structure, function and appearance to the highest degree possible within the organization. Read about independence.
Identities and concerns discussed with the Ombuds Office will not be shared with anyone else without permission, except to the extent required by law, including without limitation, Chapter 119, Florida Statutes. Read about confidentiality.
The Ombuds Office is an informal resource that considers the interests and concerns of all members of the UCF community. Read about informality.
The Ombuds Officer does not take sides, but considers the rights and interests of all parties involved in searching for a fair resolution to the problem. Read about impartiality.